What guests loved:

Good Location, the lift to the Lobby level 5 need fix:). I brought FIJI water from supermarket and has been charged on the checkout bill. The staff was very nice and i get refund after 3 weeks.

Areas for improvement:

I lost my bag on the checkout day on the Lobby Level 5. when we back to NY Checked with Lost property still can't find it.

What guests loved:

Location was incredible. Right between yellow and red subway stations.

Areas for improvement:

Stairs needed to be available (construction was ongoing)

What guests loved:

Check in was great assistance from Josephine, she noticed it was my birthday weekend and offered a complimentary bottle to my room. I booked a city view and got exactly that! The convenience of being ...

Areas for improvement:

All the outlets in the lounge weren't working for some reason.

What guests loved:

Centrally located Helpful staff Mart and bar on site The Sunday market was right outside

Areas for improvement:

Rooms were a bit dated Smelly at the entrance from sidewalk Elevators dated

What guests loved:

Excellent location. Just seconds away from Times Square.

What guests loved:

Very central location. The concierge Omar was so helpful and really pleasant to talk to. Excellent customer focus from all staff.

Areas for improvement:

The shop very pricey but you didn’t have to use it.

What guests loved:

Staff were courteous , room was spacious and relaxing right in the middle of Times square. Location was as central as it can get

Areas for improvement:

Well, it’s in the middle of the city, so it’s not the hotel but the location itself is pretty loud

What guests loved:

The best housekeeping and reception staff we encountered during our 23-day trip in the USA! We stayed at 7–8 different hotels, but none had staff as attentive as this!

Areas for improvement:

Times Square is, of course, a great location in terms of metro access and walking distance to attractions, but it’s extremely crowded, and getting to the hotel through the crowd was a bit challenging ...

What guests loved:

Loved the location & views of Time Square from my room

Areas for improvement:

Restaurant was under construction.

What guests loved:

Location and the people that worked there are friendly

Areas for improvement:

The elevators. One wasn’t working. When they are working it’s like only one of the three worked. At times we waited 15 mins to use the elevator having to take the stair down 17 flights.